If you’re a mom or expectant mother who plans to travel with Delta, you might want to hear this. A Florida mom traveling to Spain says she had to surpass multiple hurdles.
While Jordy (@jetlagjordy) says she did extensive research about traveling with infant items, she says she was met with resistance at the airport.
Jordy explains that she is moving to Spain to meet her husband and give birth to their child. Naturally, she had tons of bags for herself and the soon-to-arrive baby. As a result, she says she researched ahead. However, it seems that Delta agents and the Delta website had different information.
The video has gathered 2.9 million views and almost 12,000 comments as of this writing.
‘DELTA DO BETTER’
Jordy’s viral video includes the moment gate agents insisted that she couldn’t travel with her breast pump bag.
“You are not traveling with a baby; that is the thing. If you are traveling with an infant, yes, it would be allowed,” the gate agent explains to Jordy.
“That doesn’t even make sense. If I was traveling with an infant, I wouldn’t need a breast pump,” Jordy responds to the Delta agent.
Jordy says the agent said they were already nice enough to let her check baby items at the gate for free. Essentially, she says the gate agent insinuated she was pushing things.
However, Jordy argues that she wasn’t pushing it. Instead, she was just following the rules stated online, she says. she included a screenshot of the policy in the video.
The screenshot of Delta’s website reads, “No, you don’t have to have your baby with you to bring a breast pump and associated cooler bag on Delta flights.”
That specific verbiage is not on the site. However, the current Children & Infant Items policy on Delta’s website still allows breast pumps and associated coolers to be carried on for free.
‘I Almost Got Fully Denied Boarding’
In a ten-minute follow-up video, Jordy tells viewers what led to the events in the initial viral video.
According to Jordy’s research, it is free to check a car seat and stroller. This is clearly stated on Delta’s site.
However, she says a Delta baggage-check worker gave her a hard time. Jordy says the worker called over a manager. They let her check the items. However, she says they made it seem like they were doing her a “goodwill” favor, not just following the stated policy.
That was strike one.
Just when Jordy thought the trouble was over, she says gate agents tried to stop her from boarding with the breast pump bag.
She says that even when she showed the Delta website stating that pumping material is allowed without an infant, the agent said it didn’t count because it was an AI overview.
“I’m sorry, even if it’s just an AI overview … it’s still on your website,” Jordy argues.
Indeed, the AI overview on Delta’s website states that she can bring the infant items onto a flight free of charge. It also states that the breast pump bag “doesn’t count toward your baggage limit.”
Jordy says that after one of the agents radioed someone, they offered to check the bag for free as another “goodwill” gesture. She adds that she declined their offer to roll it down for her, doing it herself and then ripping off the checked bag tag so she could take it on the plane.
Once on the flight, she says flight attendants kindly helped her to her seat, stowed her bags, and gave her a large bottle of water.
‘The Incompetence Is UNREAL’
Folks in the comments section are in awe of Jordy’s experience and sympathize with her.
“’You are not traveling with an infant’ ok but I am traveling with my boobs????” one comment says.
“That is medical equipment & they aren’t allowed to deny you that! Contact the FAA,” another one says.
“First of all why is she talking to you like that??” a different viewer notes.
“Gate agent needs to be fired. the incompetence is UNREAL,” someone else says.
Subplot News has reached out to Delta for comment via email and to Jordy for comment via Instagram direct message and comment. We will update this story if they respond.
@jetlagjordy
