A woman says she spent hundreds of dollars on new Ed Hardy suitcases before Atlanta airport workers allegedly damaged all three. Viewers are outraged on her behalf.
On Aug. 8, Savannah Cade (@savannah.cadee) described her experience with Alaska Airlines at baggage claim at Atlanta’s North Gate in a viral TikTok that has amassed over 20 million views as of Thursday.
“That was me acting a fool in the Atlanta airport,” she said. “But I had every right to, and you would, too.”
What Happened To Her Luggage During Her Alaska Airlines Flight?
She said every suitcase returned to her with significant damage.
“I bought $383 worth of Ed Hardy suitcases,” she said. “Every single suitcase. All three of them came out broken, beaten up, banged up, broken.”
According to the woman, one suitcase had its handle ripped off. She claimed another looked as if someone had intentionally kicked it. She also said two Lucas suitcases suffered damage, which cost $200 each. “They come back this time beat the f—- in,” she said.
The woman also claimed airport workers damaged items inside her luggage. She estimated that the total damage exceeded $1,000. She said one missing suitcase created an even bigger problem. According to her, the lost bag contained school materials and personal documents.
She also said the suitcase contained her birth certificate and Social Security card. She expressed concern about someone potentially finding and misusing her sensitive documents.
The woman said she initially tried to remain calm while speaking with an airport employee. However, seeing every suitcase damaged pushed her over the edge.
She said the airline ultimately offered her a $200 voucher for the damaged luggage. “And then they wanted to give me a measly $200 voucher,” she said.
How Common Is Missing And Damaged Luggage?
According to SITA’s 2026 Baggage IT Insights report, airlines mishandled 24 million bags in 2025. That represented roughly 4.5 mishandled bags per 1,000 passengers. The rate fell 23% from the previous year. It also dropped below pre-pandemic levels for the first time. However, millions of travelers experience baggage problems each year.
Delayed bags account for most mishandling cases. Lost bags occur less frequently but create more serious problems for passengers. SITA estimates that lost bags cost the industry about $635 per incident. Damaged luggage also creates substantial costs. Travelers can face broken wheels, handles, zippers, and other parts. Damage can also ruin belongings inside the suitcase.
SITA found that connecting flights accounted for 39% of mishandling cases in 2025. More handlers and tighter connection windows can increase those risks. The U.S. Department of Transportation also tracks mishandled baggage through its Air Travel Consumer Reports. The reports include airline-specific data on baggage problems and consumer complaints.
However, technology has helped improve baggage handling. SITA says 66% of mishandled bags reached their owners within 48 hours in 2024. That means most mishandled bags eventually return to their owners. However, passengers can still face major disruptions when airlines damage or lose valuable belongings.
@savannah.cadee ♬ Gymnopédie No.1 / Erik Satie(884659) – BPProject
Subplot reached out for comment to Cade via TikTok direct message and the TikTok comment section, Alaska Airlines via email, and the Hartsfield-Jackson Atlanta International Airport via email.
