A woman says that seeing an Ed Sheeran concert was amazing. But her hotel stay that followed was … less than perfect.
Courtney Jefferson (@courtneyspaige) says she paid $350 a night to stay at the Hyatt Place Tampa Downtown while attending the singer’s concert in Florida. However, when it came time to sleep, she ran into a problem she never could’ve anticipated.
“Imagine paying $350 a night for a hotel room, only to be woken up every 30 minutes because the lights keep turning on … You have no idea why,” she says. Her video has received more than 700 views.
‘I genuinely do not think I’ve gotten a worse night’s sleep’
According to Courtney, the lights repeatedly switched themselves on and off throughout the night.
“I genuinely do not think I’ve gotten a worse night’s sleep,” she says. “That’s saying something because I went through military boot camp.”
She jokes that the experience “honestly started to feel like some sort of sleep deprivation experiment.”
‘They … received complaints about them before’
She says the most frustrating part of the stay was that when she complained to hotel staff, they allegedly acknowledged receiving similar complaints and explained that the room’s motion sensors were “super touchy.”
“So they know there’s an issue, and they keep putting guests in these rooms and charging them $350 a night,” Courtney says. “We weren’t offered any sort of compensation for essentially getting no sleep.”
“According to hotel staff, the lights are motion-activated and ‘sensitive,’” Courtney tells Subplot News. “They even mentioned having received complaints about them before.”
“We weren’t offered another room … or any sort of solution,” she adds. “Honestly, the staff didn’t seem particularly concerned, as they didn’t even ask for our room number to have it fixed for the next guest or offer an apology.”
Other disappointments add up
The room’s malfunctioning lights weren’t her only disappointment. While giving a tour of the hotel, Courtney says “the rooftop outdoor area is actually really nice, but the pool itself is pretty disappointing.”
She says the lining looked like it was overdue for maintenance. In her video, she pans to what appears to be significant wear to the pool’s interior finish, with large patches of coating chipped away from the steps.
“For $350 a night, I don’t think that it’s unreasonable to expect the amenities to be properly maintained,” Courtney says.
“I wasn’t expecting an over the top luxury experience … I do think that the pool would look nicer … [At] the very least … we could have gotten a decent night’s sleep,” she adds.
Other Hyatt guests have experienced the same problem
Other guests shared similar complaints about the location.
“I have stayed there before and had a similar experience,” one viewer commented. “They did nothing.”
Guests from two Tripadvisor reviews—one from June 2025 and the other from November 2025—also complained that the lights in their room and bedroom turned on unexpectedly throughout the night, disrupting their sleep.
“There are automatic lights in the room and bedroom that turn on with any motion, no matter what time of night it is,” one wrote. “Asked how to turn them off and it didn’t work. That was very disruptive to our sleep.”
The second echoed the experience, adding, “lights kept coming on in the room by themselves which disturbed our jet lagged sleep.”
In fact, complaints about the hotel’s lighting system date back to at least December 2024. One Tripadvisor reviewer described motion-activated lights that repeatedly switched off while they were reading. According to the guest, even an engineer couldn’t override the sensors.
@courtneyspaige
Subplot News reached out to Hyatt Place Tampa Downtown via email.
